Below is an
update regarding some immediate steps we are taking as the unprecedented events
related to COVID-19 (coronavirus) continue to evolve.
foremost, Aloha is open for business as usual. We are receiving a steady supply
of shipments and we appreciate your patience with us as we work toward
fulfilling orders the best we can, while keeping our employees and customers safe.
We are still
closely monitoring safe work practices recommended by the Center for Disease Control (CDC) and World Health Organization (WHO) and
communicating these preventative measures to our employees to ensure a safe
work environment. Some of these measures include additional disinfecting
touchpoints, hand-washing multiple times a day and wearing gloves as
We are taking
the following precautions in our effort to reduce our employee's chances, and therefore your chance,
of meeting someone who may have contracted COVID-19.
Our sales reps have
been working from home but are now slowly venturing back out into the field.
Please feel free to reach out to them if you are ready to have a meeting either
at your store, over the phone or even ZOOM.
All employees are practicing
the Social Distancing recommendation of 6 feet.
The hold on all
non-essential visitors to our office and warehouse is still in place and will
be until further notice.
Our office is being
cleaned thoroughly twice per day, with key locations cleaned more often.
We are following
the hygiene recommendations and guidance from ALL announcements, health care
professionals, the Centers for Disease Control (CDC), the World Health Organization
(WHO), and state, local, and Federal COVID-19 informational websites.
Our driving team is
disinfecting their trucks before they leave for the day, after each delivery is
completed and again upon their return to the warehouse.
Each delivery truck
is equipped with gloves, hand sanitizer and disinfectant wipes to reduce the
employees have been asked to self-quarantine if they have any of the
the CDC and/or have met someone who has symptoms or has recently tested
positive for COVID-19. We have also implemented health and welfare programs to assist
employees who are personally affected by COVID-19. We are dedicated to
supporting our Aloha Ohana to ensure we all remain happy, healthy, and safe!
closely monitoring the situation and will notify you if there are any changes
to deliveries and/or delivery schedules.
is a list of COVID-19 Response FAQ's
- Is Aloha Still Accepting Orders
and Making Deliveries?
Yes. As an essential business that
ensures the health and safety of pets, we will continue to operate with
additional safety protocols to protect the health of our teammates and
- I Overstocked My Store. Can I
No, to further reduce the spread of
COVID-19, we are not accepting returns of accurately delivered, saleable
products purchased between February 3 - April 10, 2020 (end date subject to
- Will Aloha Limit Purchase Quantities
of High-Demand Products for Purchase?
We will evaluate each order to ensure
alignment with reasonable consumption and inventory levels.
- Will There Be Any Delivery Delays
Due to COVID-19?
Yes, you may experience delivery
delays over the next few weeks due to increased order volume. We appreciate your
patience during this time.
- Will There Be Any Delays in Processing
Due to increased order volume, entry
and processing of orders placed via email, fax or over the phone may be
delayed. To expedite order processing, please place your orders through our
- Will My Sales/Customer Service
Rep Still Be Available by Phone and Email?
Yes, we are open and operating as
normal. Our employees are committed to providing you the best service. As
noted above, our sales team is beginning to get back into the field and can be
reached via phone or email. For immediate assistance, please call the office at
- What Safety Precautions are the Drivers
Using During Deliveries?
We are committed to providing a safe
delivery experience. Until further notice, our delivery drivers will:
all product in a safe designated delivery drop area (preferably outdoors,
weather permitting) determined by customers.
will no longer stock shelves during their store visit or put product away.
6-feet of distance between all people and avoid physical greetings (handshakes,
handling payments by wearing gloves when verifying and securing amount(s).
drivers will ask stores to use their own pen when signing for deliveries. In
the event a store prefers not to sign, the driver will sign for them. All Proof
of Delivery processes including driver comments, tote check-off and temperature
recordings will remain intact.
- How is Aloha Handling Consumer
Until further notice, please send a
photo of the completed Consumer Return Form with UPC attached to: firstname.lastname@example.org.
Please retain your copy until credit has been issued and then shred or recycle.
This is for ALL Consumer Returns. If you have questions, please email Accounting
- Can I Still Pick Up a Will Call
Yes, Will Call Orders are still ok to pick up. Our Will Call Hours are Monday-Thursday
9am-4pm and Friday 9am-2pm.
Customers will be required to follow
the below process:
WC orders must be placed a minimum of 4 Business Hours in advance of when you want
to pick up.
Call ahead when picking up an order. This will let our team know you are on
call ahead is not possible, please call the office at 1-888-574-3078 upon
directions regarding designated loading/parking areas.
loader where to load product (i.e., trunk, back seat).
not enter the building and remain in your vehicle during the process.
- How Will I learn About Business
Changes and/or Updates for Aloha?
We will continue to monitor the
situation and send updates via email, so be sure you are subscribed to our
mailing list. Please send your email address to: Karenza@alohanaturalpetsupply.com
to be added to our mailing list.
Mahalo for your business. We appreciate
it very much!